fAQ For Guests
Everything you need to know about Lifty Life in Preparation for Your Next Stay With Us.
Prepare For Your Stay
We will send everything you need to know to access the property 1–2 days before your arrival, including directions, parking info, and your unique entry codes.
Each property managed by Lifty Life is unique, and that’s what makes staying with us so special. Every unit offers its own distinct set of amenities and experiences tailored to its location and character.
To find out what specific amenities are included, please check the individual listing for detailed information.
As a standard, all of our rentals provide:
- Heating for year-round comfort.
- Internet to keep you connected.
- Coffee and Tea to start your day right.
- Fresh Linens and Towels for a cozy stay.
- A Truly Unique Experience, making your vacation one to remember.
Explore our listings to find the perfect property for your getaway!
We understand that plans can change, so we offer a flexible cancellation policy:
- 100% refund: up to 14 days before arrival
- 50% refund: up to 7 days before arrival
Unfortunately, cancellations made within 7 days of arrival are non-refundable.
We recommend all guests purchase cancellation insurance.
We charge a $500 CAD damage deposit, depending on the property, as a pre-authorization (pre-auth) on your credit card.
This pre-auth holds the funds temporarily but does not charge your account. Assuming no damage is caused during your stay, the pre-auth will automatically drop off your credit card statement after your checkout.
If you have any questions or concerns about the process, feel free to reach out to us, we’re happy to explain further!
While every property may have slightly different house rules based on its unique nature, here are some general guidelines we ask all guests to follow:
- Cleanliness: Please leave the property in a reasonable, respectful, and tidy condition.
- No Smoking or Parties: Smoking and parties are not allowed at any of our properties. No exceptions.
- Pets: Some of our properties are pet-friendly, but not all. Be sure to check the listing details if you plan to bring a pet.
- Occupancy Limits: Only the number of guests stated in the booking are allowed to stay at the property.
- Rental Agreement: Guests will be required to sign a rental agreement and provide details about their stay prior to arrival.
By respecting these rules, you’ll help us ensure a great experience for you, future guests, and the property owner. Thank you!
Serious Emergencies (Fire, Medical, or Otherwise): Please contact the appropriate emergency services first (dial 911 in Canada). Afterward, inform our team as soon as possible so we can provide additional support.
Non-Emergency Questions or Concerns:
Make Sure To Contact Us Through The Channel You Booked Through
Email Us: This is the fastest way to reach our team, as we monitor emails 24/7.
Leave a Voicemail: If your concern requires a follow-up, leave a detailed voicemail, and we’ll get back to you as soon as possible.
Your safety and satisfaction are our top priorities, and we’re here to help whenever you need us.
Standard check-in is after 4:00 PM and check-out is before 10:00 AM.